Privacy

We respect your privacy

The Australian Ex-Prisoners of War Memorial Trustees respect your right to privacy and this policy sets out how we collect and treat your personal information.

"Personal information" is information we hold that can identify you.

What personal information we collect?

We only collect sufficient personal information that is necessary for our work. Information we do collect includes your name and address, payment information about your donation/s, and communications you may have had with us.

Below are some of the types of personal information from you:
  • name
  • address
  • phone number
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us
  • credit card information
  • email addresses
  • donations made

How we collect your personal information

The Australian Ex-Prisoners of War Memorial Trustees collect personal information from you in a variety of ways, including when you use our website, phone us, write to us, email us or visit us in person.

Use of your personal information 

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in, including, but not limited to:
  • Process donations and pledges
  • Issue receipts
  • Respond to comments or questions
  • Assist with the Research & Discovery of Prisoners of War within your family tree
  • Provide follow-up information regarding The Australian Ex-Prisoners of War Memorial 
  • Seek your ongoing support
  • To help with our fundraising efforts; 
  • For internal reporting purposes
We do not provide your information to third parties.  We never rent, sell, lend or give away your information. 

In some instances, personal information is supplied to, or collected by contractors who perform tasks on our behalf.  These companies have access to our database and include our web-site designers' 61-Design, the City of Ballarat Events & Management Team, research agencies like the Australian War Memorial, and mailing houses which send out our invitation letters. 

Disclosure of your personal information overseas

We do not disclose your personal information to any overseas country or contractor.

Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorized access to this information. 

Access to your personal information

You can update your personal information by contacting us via our website contacts page on http://www.powmemorialballarat.com.au/contact.php and following the link

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 
The Australian Ex-Prisoners of War Memorial Trustees Privacy Officer, PO Box 31, BALLARAT VIC 3353 
We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes 

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

Website 

Using our website

When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used to analyze how people use our site so we can improve our service.

Cookies

When you visit our website, we may use an internet browser feature called a 'cookie'. A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) the first time a computer visits a website which operates cookies.  Cookies by themselves cannot be used to identify you personally.  They only identify your computer when you visit our site.

The information we gain by using cookies provides us with statistics which can be used to analyze and improve our website, products & services.  If you do not wish to receive any cookies, you can set your browser to refuse cookies.  However, this may mean you are not able to take full advantage of our website information and services.

Online Donations 

The Australian Ex-Prisoners of War Memorial Trustees wants to ensure that all of our supporters can donate online with complete confidence.  We have taken every possible measure to give absolute security to you in your dealings with us.

The Australian Ex-Prisoners of War Memorial Trustees has contracted the National Australia Bank to securely handle registration, donation and credit card transactions.

Their software uses Secure Sockets Layer technology, also known as SSL, to ensure a safe, sound and secure experience on our website.  Transmitted data is 'safe' when you see a padlock or key icon in the address bar of your web browser.  Secure web pages begin with 'https://' rather than 'http://'.

The National Australia Bank takes credit card and personal information security seriously, maintaining the highest level of Payment Card Industry (PCI) Compliance - Level One.

At no time does The Australian Ex-Prisoners of War Memorial Trustees have access to your credit card information.  It is never stored on our servers.  The only time the National Australia Bank would store your credit card information is to support your request to give a monthly credit card donation.

For more information, please visit www.nab.com.au

Third Party Sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

July 2015